Covid-19

Book with confidence

We offer you Free Cancellation. You can cancel your reservation with us free of charge up to 24 hours before the arrival date and if you have to cancel with les notice, only one night is applied as cancellation costs. Contact TF: 00 34 922 794 861 reservas@apartamentosaguamar.com

We take care of you

Providing safe and clean environments for our customers and employees has always been paramount to us; now and as an extraordinary prevention against covid-19, we have reinforced all health and safety programs and following the protocols of the ICTE, UNE 0066-2, we have adapted our facilities and services with the following protection measures so that you can fully enjoy your holiday and without having to worry:

 Our Professionals

  • – Specific training in prevention and in the application of new work procedures.
  • – Provision / Installation of personal protection equipment / elements
  • – Daily body temperature control
  • – Mandatory use of a mask and frequent hand disinfection
  • – Application of social distance measures

 Reception

  • – Temperature control on arrival
  • – Mandatory use of masks
  • – Installation of protection screens
  • – Minimisation of paper use
  • – Digitalised information
  • – Prioritisation of contactless payment systems
  • – Disinfection of equipment, keys and magnetic cards after each use.

 Accommodation

  • – Thorough cleaning and disinfection of surfaces and textile elements with approved disinfectants.
  • – Increased cleaning and disinfection of most frequently used areas
  • – Clothes and textile washing programs that guarantee total disinfection
  • – Reinforced natural ventilation
  • – Cleaning and maintenance service in the absence of customer in the same cabin.
  • – Disposal of cleaning materials after each use.
  • – “Sealing service” downtime in the apartment before the arrival of the guest. Offered by reservation and subject to availability.

 Common Areas

  • – One-way system and social distancing
  • – Reduction of maximum capacity
  • – The use of a mask is needed in all spaces
  • – Communication through posters of basic protection standards
  • – Provision of disinfectant hydrogel in all areas
  • – Increased daily cleaning and disinfection frequency
  • – Increased natural ventilation
  • – Arrangement of disinfectant carpets

 Swimming pool

  • – One-way system and social distancing
  • – Reduction of maximum capacity
  • – The use of a mask is needed in all spaces
  • – Communication through posters of basic protection standards
  • – Provision of disinfectant hydrogel in all areas
  • – Increased daily cleaning and disinfection frequency
  • – Increased natural ventilation
  • – Arrangement of disinfectant carpets

 Gastronomy

  • – One-way system and social distancing
  • – Reduction of maximum capacity
  • – The use of a mask is needed in all spaces
  • – Communication through posters of basic protection standards
  • – Provision of disinfectant hydrogel in all areas
  • – Increased daily cleaning and disinfection frequency
  • – Increased natural ventilation
  • – Arrangement of disinfectant carpets

General

  • – Development of a Risk Prevention Plan
  • – Continuous review through improvement groups and internal audits.
  • – Design and application of new service protocols.
  • – Collaboration agreements with private medicine and laboratories
  • – Increase in daily cleaning and disinfection frequencies
  • – Use of approved disinfectant products
  • – Reduced use of shared items and paper
  • – Digitalised information

Information you may need

As a result of adapting to different regulations, some of our services may be non-operational or restricted and depending on the occupation at any time, prior reservation may be necessary for the use of some of our facilities or services such as restaurant, swimming pool or areas for children. Please do not hesitate to contact us if you need more detailed information. reservas@apartamentosaguamar.com

Smoking is not allowed and the use of a mask is compulsory in all common areas except when sitting at the table eating or drinking, lying in the hammock or bathing in the pool.

REQUIREMENTS TO TRAVEL

To the Canary Islands

  • – If you come from a country at risk, upon entering Spain you must present a PCR test with a negative result for Covid-19 which was carried out within 72 hours prior to arrival.
  • – If you do not come from a risk country, or if you come from another autonomous community other than the Canary Islands, during check-in at Aguamar you must present a Rapid Antigen Test or a PCR with a negative result of Covid-19 carried out within 72 hours prior to arrival
  • – Maximum 48 hours before (only essential if you are traveling from outside Spain) you must complete and electronically sign before your trip the Health Control Form (HCF) that you can access and sign through the Spain Travel Health portal or the apps for Android or iOs devices. Once signed, you will get a QR code that you will have to present when you arrive in the Canary Islands (it is valid in digital and printed format). Remember that it is essential to fill out a separate form for each trip and person.
  • – In any case, it is essential that you check the conditions of your operator or airline before traveling to the Canary Islands.

Feel free to contact us if you still have any questions: reservas@apartamentosaguamar.com